Terms and Conditions

1. Service Provider Identification

This website and the Zoprio platform are owned and operated by:

Hereinafter referred to as "Zoprio" or "we".

2. What is Zoprio

Zoprio is an online booking management SaaS (Software as a Service) platform designed for service-based businesses such as hair salons, barbershops, beauty centres, physiotherapists, and similar.

Each registered business receives:

• A personalised subdomain (yourbusiness.zoprio.com)
• A customisable public booking page
• A complete management dashboard
• Tools for managing clients, employees, services, and reviews
• An internal AI assistant
• Automated email notifications

End-clients of the business can make bookings without creating a Zoprio account.

3. Registration and Account

To use Zoprio, a business must register by providing accurate and up-to-date information. The registered user is responsible for:

• Keeping their login credentials confidential
• Notifying Zoprio immediately of any unauthorised access to their account
• Ensuring all provided information is accurate and kept up to date

Zoprio reserves the right to suspend or delete accounts that provide false information or breach these terms.

Additional Users (Staff)

The account owner may invite additional users (staff members) to access the management dashboard with limited permissions. The owner is responsible for all actions performed by users they have invited.

4. Free Trial and Subscription

New registrations have access to a 7-day free trial with no payment details required. All platform features are available during this period.

After 7 days, a paid subscription is required to continue using the service. If no subscription is taken out, access to the account will be automatically restricted.

5. Pricing and Billing

The base subscription price is €19/month, including one employee. Each additional employee adds €6.95/month to the base price. From 7 employees in total, a 10% discount is automatically applied to the total amount.

The annual plan is equivalent to 11 months of subscription (one month free) compared to the monthly plan.

Example prices (excluding VAT):

All prices exclude VAT (21%).

Billing is recurring (monthly or annual depending on the chosen plan) and processed securely through Stripe.

Zoprio charges no commission per booking. The subscription fee is the only cost associated with using the platform.

Failed Payments

In the event of a failed payment, Zoprio will attempt to charge the payment method up to 3 times over 3 consecutive days. If all attempts fail, the account will be automatically suspended until payment is settled.

6. Cancellation and Suspension

Cancellation by the user

Users may cancel their subscription at any time from the settings panel. Cancellation takes effect at the end of the current billing period. No refunds are issued for unused periods.

Account deletion

The account owner may request full deletion of their account from the Settings panel. This action is irreversible and will permanently delete all associated data (bookings, clients, employees, services, AI conversations, etc.).

Suspension for breach

Zoprio may immediately suspend or terminate an account if the user:

• Breaches these Terms and Conditions
• Uses the platform for illegal or fraudulent activities
• Provides false information during registration
• Fails to pay the subscription after the payment attempts described above

7. User Obligations

The user agrees to:

• Use the platform lawfully and in accordance with its intended purpose
• Not attempt to access other users' accounts
• Not use Zoprio to send unsolicited communications (spam)
• Not upload illegal, offensive, or third-party rights-infringing content
• Inform their end-clients about the use of Zoprio to manage their bookings
• Comply with applicable data protection regulations regarding their end-clients' data

8. End-Customer Data (GDPR)

In the context of the GDPR (EU Regulation 2016/679):

The Zoprio user (the business) acts as the Data Controller of their end-clients' data.

Zoprio acts as the Data Processor, processing this data solely to provide the contracted service.

Zoprio commits to:

• Processing end-client data only according to the business's instructions
• Implementing appropriate technical and organisational security measures
• Not sharing data with third parties except as required by law
• Deleting or returning data upon termination of the contractual relationship
• Notifying the user of any security breach as promptly as possible

End-client data is stored on servers within the European Union. Users can export all their data in CSV format from the dashboard at any time.

For more information, please see our Privacy Policy.

9. Intellectual Property

Zoprio and all its elements (design, code, brand, logo, texts) are the property of Petrut Romeo Paul. Reproduction, distribution, or use without express authorisation is prohibited.

The user retains ownership of all data and content they enter into the platform (clients, services, bookings, business logo, cover image, etc.). Zoprio makes no claim over such content.

10. Limitation of Liability

Zoprio provides the service "as is" and makes every effort to maintain continuous availability, but does not guarantee uninterrupted operation. In particular, Zoprio shall not be liable for:

• Business losses resulting from technical interruptions beyond our control
• Damage caused by the user's incorrect use of the platform
• Actions of third parties (end-clients, infrastructure providers, etc.)
• Data loss caused by the user's voluntary deletion of their account

Zoprio's maximum liability to the user shall in no case exceed the amount paid by the user in the 3 months prior to the event giving rise to the damage.

11. Service and Terms Modifications

Zoprio may modify these terms or the features of the service. In the event of material changes, registered users will be notified by email at least 15 days in advance.

Continued use of the service after changes take effect constitutes acceptance of the new terms. If the user does not accept the changes, they may cancel their subscription before the effective date.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by Spanish law. For any dispute arising from the use of Zoprio, the parties submit to the courts of Valencia, Spain, expressly waiving any other jurisdiction that may apply to them.

For consumers in the European Union: you may also use the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr

13. Contact

For any questions about these terms or the service: